Managed Services

Managed IT Services

Managed IT Services for Business

With managed services we monitor and fix your computer, server, and network issues 24/7 at a fixed cost.  A managed services plan allows us to fix issues for commercial clients before the issues become a problem for you or your staff!  Geek Choice Managed IT Services is our promise that our friendly staff will setup an online connection to your monitored computers.

Viruses, spyware, network downtime, low disk space, etc. will be problems of the past with managed services.  Your staff will spend less time calling IT companies for help and more time doing business.  Managed IT Services is like your full IT time help desk.

Below are our prices for Server and Workstation managed services:

server-aemWorkstation Managed Services

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Read Fine Print section below for more information on what is included in our Managed Services Plans!

Need more information about our managed service plans? Give us a call at (617) 262-2626 to speak with a professional customer service representative.

Computer Problems? We Come to You!  (617) 262-2626

Our technicians can service you at your home or business in the Greater Boston area.

Don’t take our word for it, see what our dental customers have to say:

Geek Choice Managed Service reduces my computer network problems by 90%.  I pay a lot less now since problems are prevented

Dr. Mihir Patel

Managed Services Fine Print

Managed Services Plans grant Geek Choice access to your servers and workstations via the internet. So, if you would like Geek Choice to request permission before accessing your computers, you can request this at any time. Therefore, this request can result in delays in service.

Client agrees that Geek Choice has full access to all items listed in your managed services plan. Therefore, Client agrees to allow Geek Choice the ability to manage, edit and remove anything on your computers that Geek Choice deems harmful to the system.

Geek Choice will not edit, view and remove any proprietary or personal files on any device that is being monitored by Geek Choice. We respect your privacy, and are 100% compliant on this matter.

All payments are set to come out automatically on a monthly basis, and based upon your date of signup. Also, there is no term of contract, so you can cancel at any time, with 30 days notice. All online access to your machines will terminate upon cancellation of you managed services plan.

If you would like to upgrade your plan you can do so at any point, the increase in monthly fee will be reflected upon your next bill. Downgrades are also allowed whenever you would like, and you will see the decrease in charge on your next bill. None of these charges are prorated.

If the client uses their own anti-virus software, they are responsible for the cost of renewal of the Anti-virus software. Geek Choice EM is not compatible with all Anti-virus software’s, and the Client may need to change AV Software vendors in order for EM to work properly.

Guaranteed Response time during business hours is within 6 hours, after 5pm EST service is guaranteed within 12 hours.

Also, moves and Hardware upgrades costs listed are for labor only, hardware itself must still be purchased.

Any hardware/software failures that are due to the Client’s refusal to take the suggested actions of Geek Choice are the sole responsibility of the Client. All subsequent work to repair said damage is billable at $100 per labor hour.

  • Antivirus, Anti-spyware and Anti-adware program updates
  • Scan for any viruses, adware or spyware and remove them if found
  • Delete any temporary files, cookies, cache, recycle bin files that the computer accumulates
  • Software Patch Management
  • Drive Space Monitoring
  • Prevent unnecessary programs from automatically starting when the computer boots
  • Unlimited Remote control support of the PC’s that have MSP installed
  • Quarterly 1 hour on-site maintenance on machines, which includes physical cleaning and wire cleanup
  • ADD ON for $20/Month per PC Unlimited Peripheral Support includes remote support for all devices/peripherals in the office such as printers, monitors, and networking equipment

All additional work not listed above shall be performed at the Provider’s sole discretion and at its then-current standard hourly rates. Additional work is subject to other written agreements the Provider may require. Blocks of hours for on-site service are available for purchase at the special rate of $80/hour with the minimum purchase of 10 hours

Maintenance will commence on a mutually agreed upon date and time, and will be performed as needed

The Provider shall provide additional remedial maintenance services during the Service Hours when notified by the Customer that the Equipment is inoperative. The Customer shall pay the charges (normal hours) as specified in Appendix B of this agreement. The Provider shall endeavor to respond promptly and if possible, within 24 hours to requests for remedial maintenance.

The Provider shall only provide remedial maintenance outside the Service Hours only if requested by the Customer, for which the Customer will pay the charges for Abnormal Hours which is a fee of $89.95

Geek Choice shall not be obliged to maintain the equipment in good working order if such service is required as a result of:

(a) fire, storm, accidents ; or

(b) unauthorized attempts by other than Geek Choice personnel to repair the equipment; or

(c) causes other than normal wear and tear including failure of equipment not maintained by

Geek Choice or non-Geek Choice supplied consumable items, negligence of or misuse of the equipment

And operator error; or

(d) causes external to the equipment such as transportation, fluctuations or failure of power, electromagnetic

interference or material changes to the prescribed environmental conditions.

Finally, all general terms and conditions listed on our Terms of Service page, still apply to managed services plans. Geek Choice reserves the right to change the terms and conditions of this contract with written notice to the Client.

Web Design

Do you have a boring old, and lets face it, horrendous looking website? Are you using the right template so that people online can find your business? Most people are not. A lot of companies do a website design when they first get started and leave it as is for years. Web Design is an ongoing process and your site should have changing and evolving content regularly. So, check out our Web Design page and see some of the sites we have built for our clients and give us a call, so we can do the same for you.

Networking

One of the most frustrating in technology to do is setting up a network. Let us take the frustration out of computer networking. So, you can have one of our technicians come to your home to set up your network. Be it wired or wireless our technicians have the expertise to make what looks difficult easy.

But that’s not all we do. Any computer repair issue you have, call us. We are computer geeks after all and solving computer problems is what we do.

When we say we cover all the Greater Boston area we mean all of it. Including
  • Cambridge
  • Somerville
  • Newton
  • Quincy
  • Lynn
  • Brockton
  • Framingham
  • Lowell
  • Taunton
  • Worcester
  • Methuen
  • Lawrence
  • Woburn
  • Malden
  • Concord
  • Roslindale
  • Brookline
  • Brighton
  • Allston
  • Wellesley
  • Peabody
  • Andover
  • Waltham
  • Arlington
  • Medford
  • Revere,
  • Winthop
  • Burlington
and many more!
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